Chocolat e du monde

Return & Refund Policy

At Chocolat-e-du-Monde, we take pride in our handmade products and strive to ensure your satisfaction. Please review our Return and Refund Policy below for important information.

1. Returns

Due to the nature of our products, we do not accept returns. All sales are final to ensure the quality and freshness of our handmade chocolates, cakes, cookies, and cupcakes.

2. Damaged or Incorrect Orders

If your order arrives damaged or if you receive the wrong items, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.

To report a damaged or incorrect order, please provide:

  • Your order number
  • A description of the issue
  • Photos of the damaged or incorrect items

3. Refunds

Refunds will only be issued in the following cases:

  • The product received is damaged and cannot be replaced.
  • The wrong product was sent, and a suitable replacement is not available.

Refunds will be processed within [insert timeframe, e.g., 7-10 business days] after the issue is verified. The amount will be credited back to the original payment method used during purchase.

4. Customer Responsibility

Please ensure to check your order upon delivery. If there are any issues, contact us as soon as possible to initiate the resolution process.

5. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please reach out to us:

Thank you for your understanding and support of Chocolat-e-du-Monde! We appreciate your business and look forward to serving you again.